The contact number will be visible on the screen saver of your card machine when it is not being used for taking payments.
Please use this number for all queries: 0333 305 2270
The existing client line is available 7 days a week and provides you with a central point in which you can access the following
departments;
Option 1 (Existing Customer)
- Option 1: Card Machine Support
- Option 2: Merchant Bank Support
- Option 3: Payment Gateway & Virtual Terminal Support
- Option 4: PCI DSS
- Option 5: General Enquiries
Your nexpay account manager (Option 5) is available from 9am-5pm, Monday-Friday and can assist with;
- Escalations
- Pricing / Reviews
- New accounts / machines / cancellations
- Updating account details
- PCI support
- Helpful advice